You might remember that a few months ago, I detailed my experience of how I witnessed a member of the Menzies Aviation baggage handling team at Glasgow Airport deliberately drop my Triride from the baggage platform to the ground.

A drop of at least three feet, which resulted in my Triride being written off.

I went through their complaints process, only to be told that the member of staff and his colleague filled out a report that effectively said I was lying.

I was then told that as there was no CCTV, it was my word against theirs, so no action would be taken.

To this day, I hate that I stopped filming just before this happened, as I was alerting my sister-in-law (there was a fair few of us on the flight) that my nephew’s wheelchair was being loaded on with the luggage despite clear instructions that it should be brought to the plane.

I accepted this, begrudgingly, and asked what I could do to stop this happening. It was then suggested that I could speak at the airport’s safety week.

I asked for confirmation of attendees at that time and was told it was too early but that they’d be in touch at the start of October.

They also said if I hadn’t heard, to email them in the first week. So I did.

And… they ignored me.

Not only have they proven that there are folks in their employ who can wantonly damage mobility aids and face no consequence, the wider company is happy to lie to placate me.

This only brings home that there’s an internal culture that shirks accountability, which does not value our mobility devices, our intelligence, or our time.

Something has to change, and it starts with us. I can’t just let this go.